Spectrum enables it by default for you without any additional charge, but if you are getting more robocalls than usual, the feature might have been turned off.Ĭontact Spectrum and ask if the Call Guard is enabled on your phone line. Spectrum Voice and Business Voice users have access to Spectrum’s Call Guard service, which is pretty good at blocking most robocalls. If there are any signs of damage or the cables, look old, get them replaced.Ĭontact Spectrum and ask them to take a look at your cables to replace them. So check the cables and make sure they are all connected properly. This includes the caller ID and makes it identify calls incorrectly. Loose cables can introduce noise into your phone connection, and as a result, can mess with the parameters of a call. You can either ignore the call or run the ‘no exec’ command to ignore it all the time. The logs should also say ‘CallerID- async’ and can be caused by issues on the ‘tty0’ console port. If the IP is unknown, you can ignore the call since it can be a robocall.īut if the caller’s username is some garbage value or you get the “External DB user invalid or bad” error, check the console port of the unknown NAS it has connected to. Internet calls are usually routed through NAS servers, so check the IP address of the NAS server you are getting the call from. This fix is only applicable if you run a Cisco Access Control System and use it to manage calls to your home office. Determine which Port the NAS is connected to You can contact Spectrum support to check this and enable them if they weren’t already. To fix the Async Caller ID issue in your Spectrum Voice connection, ensure the STIR/SHAKEN protocol and Call Guard are turned on for your connection. This guide is a result of the research that I’ve done to fix the issue and should help you block ‘async’ callers in seconds. To find out more, I went online and visited Spectrum’s support pages and user forums to see how other users tackled the issue. I had to find a way to block these async numbers because you really couldn’t block each number or a set of numbers when you don’t know the numbers. They can hide their number and their identity and only show up as ‘async.’ You’d think caller IDs would work well against these callers, but they have gone a step further. Robocalls annoy almost everyone I know, including me, especially when you expect a call from someone important, only to pick it up and see that it was a robocall. As an Amazon Associate, I earn from qualifying purchases. When you buy through links on my blog, I may earn an affiliate commission.
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